Customer Experience Manager

Customer Experience Manager – circa £45,000 plus benefits plus hybrid home/office working
 
Kindred Recruitment is working in partnership with our client to bring onboard a Customer Experience Manager to lead a team of 6 customer service professionals and drive forward operations.

This is a busy, multifaceted role whereby someone must be able to bring good leadership experience from customer experience, customer service or from a more operational position.

What will I get from this position?

A chance to shape and lead a busy and valuable department at the heart of ensuring customers receive the best possible experience and access to products and services. Your ideas and experience, gained from a similar role, with be welcomed and listened to allowing you significant impact on the department and organisation as a whole.

What experience should I have?

We are keen to hear from individuals with a strong track record in managing customer experience or customer service teams. You’ll come from a fast-paced service industry with the knowledge and skills to lead the team to effectively prioritise customers and their needs.
You experience should demonstrate the ability to:

• Drive continuous improvement across services
• Prioritise effectively
• Utilise software such as Zendesk or similar to manage all service requests
• Work with other heads of departments to agree and ensure SLAs are met
• Review existing processes and make changes where needed
• Develop positive working relationships with team members and train new starters

We are keen to receive applications from candidates with 2-3 years’ experience in a similar role.

Whilst we are looking for a permanent person to take up the position, we would welcome applications from those seeking a shorter contract or temporary position able to provide interim support and start at short notice.